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15 AIT Tape Library User Manual

Page 90

Creating a Diagnostic Listing via Console

If you report a problem to Plasmon Technical Support, you may be asked to create a library diagnostic

listing via the console interface. A diagnostic listing is created when you use a terminal emulation program

(such as HyperTerminal) to send an ASCII copy of the diagnostic buffer from the library to the host

computer. This buffer information can be used by support personnel to troubleshoot incidents with the

library.

To create a diagnostic listing:

1. Access the console interface by following the steps in the Connecting to the Console

Interface section of this chapter.

2. From the Help screen, type dump for a library diagnostic listing. Press [ENTER].

3. Using your terminal emulation program, specify the file name for the diagnostic listing and

specify ASCII as the file transfer type for the diagnostic data.

NOTE

If you do not specify a path with the file name, the file is written to the

default directory on the current drive.

4. When the file is completely transferred, your terminal emulation program may require you to

close the file and press [ENTER] to return to the console screen.

Viewing the LCD Password via Console

You can view the LCD password from the Configuration Information screen in the console interface.

To view the LCD password:

1. Access the console interface by following the steps in the Connecting to the Console

Interface section of this chapter.

2. From the Help screen, type config and then press [ENTER].

3. When the Configuration Information screen appears, you can view the password next to the

LCD password field.

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Plasmon V15 Manuale Utente Pagina 92